Users of any electronic device have inevitably had to deal with their device freezing every once in awhile and needing to be rebooted, and is not necessarily a deal-breaking issue if it happens rarely and does not happen often. However, some PlayStation 4 users have encountered a trend of their console freezing at inopportune times, specifically when updating their device via the PlayStation Network and using their device to play games or consume media.
Obviously freezing can be a huge inconvenience, but thankfully it appears to be one of the more manageable issues compared to other maladies with the PlayStation 4. For issues with your PlayStation 4 freezing, users can go through the following steps:
- Download any software or firmware updates via the PlayStation Network, which can be accessed from your console’s home screen.
- If your console is freezing while accessing the PlayStation Network to download any updates, visit the Sony Support site and download the updates to your computer there, then transfer them via a USB connection that plugs directly into your console.
- Reset your PlayStation 4 by turning it off for two minutes, unplugging all of the cords associated with the device, and then plugging it back in.
- Put the system in a more open area with proper ventilation, place a fan next to the system in order to reduce heat, and ensure that the internal fan is running properly—you should hear it while the console is running. If your console is overheating, make sure to let it rest for at least two hours before trying to boot it up again.
- Contact Sony customer service and discuss the issues with them.