Thousands of viewers who paid $20 to see a live stream of Corey Feldman’s documentary, My Truth: The Rape of 2 Coreys, were concerned about getting refunds on Monday night, based on a message left for viewers right after the documentary was supposed to air and the Terms of Service that accompanied the ticket purchases. Feldman didn’t issue an official statement about the availability of a refund immediately after the live stream had technical difficulties, but the documentary later streamed in full the next day and now anyone who bought a ticket can watch on demand over a 24-hour period. The TOS said that viewers bear the sole risk of the stream being stopped or not working, but it looks like everyone’s going to get a chance to watch after all. Here’s what we know about refunds and what happened.
The Monday Night Live Stream Had Technical Difficulties Blamed on Hackers, But Tuesday’s Stream Worked
Viewers were asking online Monday night if they could get refund or if they could watch on Tuesday. The answer wasn’t immediately clear. But later on Tuesday, a live stream was available and then after the stream aired, ticket holders will get a chance to watch On Demand for a 24-hour period.
The live stream had problems almost from the beginning on Monday night. Feldman’s website went down earlier in the day.
Then viewers found that when they tried to watch the live stream, it quit working about 15 to 20 minutes in and they were left with a strange message about hackers.
The message read: “Please be patient. The hackers are trying to prevent the stream from airing. The program will begin momentarily. We appreciate your patience and support!”
Later, the only message paying viewers saw was that they would be given access “as soon as possible” at some point in the future. Journalists who saw the screening in person did get to see the film.
Feldman canceled a panel scheduled for after the documentary and said he didn’t know if the stream would work tomorrow either, but he hopes a distributor will pick up the film.
@AshleyHume tweeted: “#Mytruthdoc ended and Corey said it didn’t feel right to continue with the panel discussion. Says he doesn’t know if the streaming will work tomorrow but is hoping a distributor will pick it up now.”
Journalists Said They Would Watch the Movie in Person at a Live Screening
For people waiting for the live stream online, the program never aired. Journalists watching the screening live and in person were able to watch the full documentary. Tim Chan of the Rolling Stone said he watched it, but he didn’t give many details. He wrote on Twitter:
Chan wrote: “Update: we screened the whole film. Regardless of how you feel about Corey Feldman, the topics he’s bringing up in the documentary are important and worth paying attention to. Does the film offer clarity? Maybe. Will it change the industry? TBD. Off to bed, more thoughts to come.”
One person said that Feldman asked people watching the screening not to name names.
Then on Tuesday, a live stream aired without issues during its scheduled time, easing many ticket holders’ concerns.
The Website Says All Ticket Holders Can Watch On Demand for a 24 Hour Period
Right after the documentary was supposed to stream on Monday night, the documentary website had a message waiting for viewers.
@AJsPlaceOnline shared the photo. Here’s a larger version:
The website reads: “We truly appreciate your support and patience! We are committed to providing access for all those who have paid to watch the film as soon as possible. We will also send an email with more information. We apologize for the inconvenience and look forward to providing updates as they become available. Thank you.”
On Tuesday, after a second live stream viewing successfully aired, ticket holders were greeted with a message that they could watch the documentary on demand any time between 8 p.m. Eastern on Tuesday night until 8 p.m. Eastern the next day.
Terms Of Service Indicate the Site Doesn’t Guarantee the Film Will Be ‘Uninterrupted, Timely, Or Secure’
The Terms of Service seem to indicate that a refund might not be possible. You can see an archive of the TOS for MyTruthDoc.com here. A screenshot shared on Twitter of Section 13 was confirmed by Heavy when accessing a cache of the site’s TOS. It seems to indicate that a refund might not be happening.
Section 1 does mention refunds and says: “We may send you emails about our store, new products, refunds (if any) and other updates…”
That’s the only time the word “refund” appears. But Section 13 under the Terms of Service section reads the following:
WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. WE DO NOT WARRANT THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE. YOU AGREE THAT FROM TIME TO TIME WE MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME OR CANCEL THE SERVICE AT ANY TIME, WITHOUT NOTICE TO YOU. YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SERVICE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.”
This seems to indicate that if they don’t want to offer refunds based on not streaming the documentary, they could choose to do so. So far, the online message for streamers has simply said that they will be in touch via email with information about how people who paid can still watch the film.
But it appears the TOS might not be an issue after all if ticket holders are able to watch successfully during the 24-hour window.