When Niantic finally took to the stage again at around 3:30 p.m. Central, fans got disappointing news. The bugs that have been plaguing the game all day are still not fixed. Apparently the problems stem from a problem with a network provider, an authentication issue, and an iPhone bug that causes the phone to crash.
It doesn’t sound like Niantic is any closer to fixing these issues than they were this morning.
However, they did offer to possible workarounds.
If you’re an AT&T customer, some other customers have had success using the game if they went to the northeast corner of the park.
For all other players, turning off your cellular connection and playing only from Wifi might help some of the issues and let you access the game.
In the past, we’ve shared other possible fixes for when your game stalls, crashes, or can’t authenticate. If the above solutions don’t work, here are a few other things you might try. (Note: The solutions below are great to try for regular authentication errors. It’s unclear if Niantic’s current problem is related only to the festival or if it’s an extension of a pre-existing problem. But go ahead and give any possible fixes below a try, to see if they help you.)
First, make sure your game is updated to the latest version. Then try to restart the game, and also try disabling and re-enabling your device’s data and turning Wifi and Airplane mode on and off.
Clearing your phone’s cache might also help. To clean your cache for iOS, delete the app, restart your phone, and reinstall the app. To clear the cache for Android, go to Settings, Applications/Manage Applications, Pokemon Go, Storage, Clear Cache (and, if you want everything wiped, choose the Clear Data option too.)
Some players who are logging in with PTC accounts have been experiencing problems for quite some time. If you’re logging in with a PTC account from iOS 9, you may not be able to fix the error unless you upgrade to iOS 10. Some trainers with PTC accounts have also reported that having a Snorlax module installed will also interfere with the login until it’s removed from their phone. This module is sometimes used for seeing hidden stats, but it’s also sometimes used by spoofers. Using the module might get you banned.
Meanwhile, some Android players have reported that they sometimes get stuck on a loading screen when they try to start Pokemon Go. According to Niantic, this is a commonly encountered problem and you should make sure you have the latest version of the game on your device. You should also make sure “that your phone has not restricted background data access for Google Play Services and Google Play Store.”
In the past, Android users who encountered this error might also be able to bypass it by removing Pokemon Go‘s permissions from their Google account setting and then reinstalling the app.
If you still can’t log in, check out these stories below to help pass the time: