LISTEN: Ryan Block’s Nightmare Comcast Phone Call

On Tuesday, Ryan Block, an AOL product manager and former editor-in-chief of Engadget, posted online a recording of his attempt to cancel his Comcast cable service.

Although the recording is only eight minutes long, it captures just part of an infuriating 18-minute conversation between Block and a condescending and stubborn Comcast employee who, for a time, refused to cancel his service. The audio, which you can listen to above, has since gone viral, racking up almost 3.5 million listens in 24 hours.

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You can also read Block’s Twitter exchange with Comcast below:

Block also raises concerns that the fault for the incident lies not just on the representative, but also in the greater culture of Comcast, which is the most hated company in America, according to the American Customer Satisfaction Index.


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I should have recorded my conversation with Comcast. It was virtually EXACTLY the same as this conversation. I asked for another Rep – same thing. They refused to cancel our service. Unbelievable.


The rep was probably just following policies that his manager and company told him to follow, such as retain customers and “overcome objections”. Yes, it was obnoxious, but he was probably doing what his employer encouraged him and instructed him to do.

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