The Top 10 IT Jobs & Salaries for 2014

5. Help Desk/Technical Support Manager

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Average salary: $76,500, according to Datamation

Desirable certifications/qualifications: Experience with Office, Exchange, or Microsoft Active Directory is often required. 5-10 years of previous help desk experience. PMP, HDI, or ITIL certifications desirable.

What does this person do?: Provides answers to support-related queries, while also supervising other help desk employees. Often reviews feedback to improve the help center experience.

Most promising quote: “Many companies are bringing the help desk back in-house after outsourcing that function.” — Computerworld

On the next page: the job outlook for chief technology officers…