PayPal was down for nearly two hours in locations across the world, but reports are coming in that the site is back online in some locations. It took the company a long time to confirm there even was a problem, which made some users upset and worried. Although PayPal has announced that everything’s working fine and the service was down due to a power outage at a data center, some customers are still reporting problems. Others are skeptical that it only took one data center to take PayPal down across the globe.
Here’s what you need to know.
1. The Entire PayPal Service Went Down Worldwide
Around 10:00 p.m. Central, PayPal reported on Twitter that it was down and there was an “interruption in our service.”
The problems reported by customers were varied. Some people couldn’t log in at all, and some customers could log in but then couldn’t access any information in their account, the Herald Sun reported. Others showed that they had unpaid invoices in their accounts, even though they had paid their bills. Ebay was also reported to have problems. PayPal later sent an email out to users, suggesting they check the status of pending orders to make sure there weren’t any issues.
The site was down throughout the United States, Australia, and parts of Europe, Huffington Post reported. With more than 12.5 million payments processed a day, this outage affected a large number of people.
2. PayPal Announced the Service Is Working Again, But Some People Are Still Reporting Issues
Around 12 a.m. Central time, reports began coming in that PayPal was working again, at least in some locations. According to users at Is It Down Right Now, the site began working again in some parts of the world, but other users were still having trouble receiving payments. Soon, worried customers were able to withdraw funds and send them to their banks and make payments so they wouldn’t be hit with late fees. But even though PayPal has officially stated that it’s back online, some people are still having issues. About half an hour after PayPal reported that it was online again, a user in Austin, Texas, reported that it still wasn’t working in his area:
3. PayPal Said the Site Was Down Due to An Outage at a Data Center
PayPal customer service told some worried customers that the site was down due to maintenance issues. However, these reports took as long as an hour to come in, according to some Twitter users. At first, many users thought the problem was with their individual accounts or websites, not realizing it was a worldwide issue. PayPal acknowledged on social media that there was a problem, without posting anything on its status page:
Since that initial announcement, PayPal has announced that the site was down worldwide because of a power outage at one of its data centers:
4. Some Users Are Questioning How One Data Center Could Take PayPal Down Worldwide, And Are Worried the Site May Have Been Hacked
Although PayPal has said that the site was down due to a power outage at a data center, some customers are still worried that the service may have been hacked. Users are questioning why, if a data center outage caused the downtime, it took PayPal so long to acknowledge the issue. Others can’t quite believe that PayPal didn’t have any backup systems in place. Many times, large services like PayPal have backup generators at the data centers, along with backup data centers in different regions.
If it really only took one data center to take down the entire service worldwide, other customers are voicing concern about security and weaknesses in a system that they had trusted for so long.
5. Customers Are Celebrating Having Access to PayPal Again
At first, users were incredibly upset when the site went down, with some people joking that maybe this was the beginning of the apocalypse.
But now, customers are celebrating on Twitter, and many businesses are extending payment deadlines to accommodate the issues.