Thousands of YouTube viewers are reporting issues with the service being down or crashing. While it’s still working for some people, others are reporting that the platform is returning a “no Internet connection” message, “error fetching channel list” message, and other errors, particularly with YouTube TV. The issues include forced disconnections, missing sidebars, and more random errors popping up while trying to use the service. YouTube has said on Twitter that it’s working on a fix for the disconnection issues.
YouTube Is Down or Crashing for Many People
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YouTube issues are affecting a number of people right now across the country, according to Down Detector. You can see a spike in errors in the afternoon on Tuesday, April 12.
Down Detector’s YouTube TV page is also displaying issues.
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Many Are Seeing a ‘No Internet Connection’ Error
One of the main errors people are encountering while using YouTube involves getting kicked or disconnected from the YouTube streams they’re watching, and sometimes receiving a “no Internet connection” error message on top of that, even though their Internet is working just fine.
The issue with losing an Internet connection and disconnecting seems to be prevalent for people using YouTube on multiple platforms, whether YouTube TV, Firestick, PS4, Xbox, or another device or service.
anyone else having @YouTube issues today? same issue on both firestick and ps4, keeps disconnecting from the internet but the video is still loaded. just pauses and asks to refresh every minute. so annoying
On DownDetector, about 46% are having problems with the website, 32% with the app, and 22% with video streaming.
Some people aren’t seeing a sidebar or they’re getting kicked out of the app. Here’s a photo one person shared on Twitter showing the missing sidebar.
Hey @Youtube, what happened to the sidebar? #Youtube #YouTubeDOWN
Some people can’t switch their accounts, and others can’t get the platform to work on any of their devices, whether TV, mobile, or computer.
On Reddit, one user shared screenshots of the issues they were encountering, including not seeing the sidebar or menus. Another issue reported is seeing the channel menu stuck on buffering.
#YouTubeDOWN @YouTube IS YOUTUBE DOWN???
youtube studio is not working for me… It says something went wrong..
Also I am not able to switch accounts. It’s giving me the same error. I’m unable to view my channel analytics as well both from browser and app.😩😩😩😩
YouTube Studio is also experiencing issues, and many people can’t view their channel analytics.
The problems seem widespread across the platform, affecting many different systems.
TeamYouTube Said They’re Working on a Fix for the Disconnection Issue
As far as the disconnection issue, YouTube mentioned that they are aware of the issue and working on a fix.
@IceCreamMirage Sorry for the trouble – confirming that we’re aware of the sign in issue on YouTube TV and are working to fix this. Thanks for your patience.
@noxavix We’ve seen similar reports on this issue and we’re working on a fix for it. Thanks for understanding.
TeamYouTube has set up a support page specifically for the new issues, where they’ll be providing updates. The page reads: “If you’re having trouble using YouTube services (YouTube, YouTube TV, YouTube Music, and YouTube Studio) across devices right now – we’re aware and working to fix it!”
The support page then lists known issues, including not being able to sign in or switch accounts, not being able to cast to the TV or “use the app on a gaming console,” “Left-hand Navigation Menus and Setting menus are not appearing / not loading,” the “no internet connection” message, and problems with YouTube Studio.
This webpage will be updated as more details are known.
YouTube Is Suggesting Clearing the Cache & Signing Back in for Some Issues
For one person who was experiencing a glitch with not being able to see the channels they were subscribed to, TeamYouTube on Twitter suggested signing out of their YouTube account and then signing back in, along with clearing the browser’s cache and cookies.
@jack_genocider Thanks for the screenshot – if you haven’t yet, try signing out & back in to your acct as it usually does the trick. Also, clearing your browser’s cache & cookies helps too. Here’s how: t.co/qdcaQfc06u
They gave similar advice to someone who was logged out of YouTube and received an error that read, “Error fetching channel list for account.” They suggested deleting extensions, clearing the cache, and then signing back in, along with updating the app.
@bdrte_ Tnx for reaching out – If you haven’t yet clearing cache + deleting extensions & signing back in usually does the trick. Also it’s best to update the app on both mobile & TV.
Quite a few people have taken to Twitter to talk about YouTube being down.
Some issues have also been reported with Grubhub and Google, but not nearly to the extent of YouTube.
In case you’re wondering about other Google features, Google Cloud Platform’s status page is not currently noting an issue. Google’s Workspace Status Dashboard is also not listing any issues.
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