Are you trying to watch the premiere of Watchmen, but HBO’s streaming services HBO NOW or HBO GO aren’t working? Are they down or did they crash? Or are they just loading endlessly without stopping? Unfortunately, this isn’t an uncommon or rare problem. It’s happened nearly every time a big surge of viewers is expected for an HBO show, such as during the finale of Big Little Lies this season or during almost every episode of Game of Thrones‘ final season. Here’s what to do when you’re trying to watch the Watchmen premiere, along with alternatives you can try if they don’t work soon.
What To Do if HBO GO or HBO NOW Crash During the ‘Watchmen’ Premiere
Sometimes the HBO servers get overloaded and the streaming services crash, especially when it’s a big premiere night for a show. This could look a number of different ways. You might see error messages, the service might just go blank, or the screen might get stuck loading while nothing happens.
If HBO GO or HBO NOW are down when the Watchmen premiere is supposed to begin, here’s what you can try. First, make sure your app is updated to the most recent version. HBO might fix an issue by updating the app, but if your own app isn’t updated, you’ll miss out on the fix and still encounter problems trying to watch the show.
If that doesn’t help, try restarting the app or switch to a different device. Some viewers may report trouble with the website, for example, but find that the episode may load fine on their iPad or phone. Or maybe it won’t load on their iPad but it loads fine on their Xbox. If it’s not loading on your Smart TV’s app, then try switching to Apple TV. For some reason, some versions of the app might work even if another one isn’t. It’s definitely worth checking out all your options.
Look up HBO GO & HBO NOW on Twitter
Check for new tweets from HBOGoHelp or HBONowHelp to see if a fix was shared on one of those accounts (be sure and switch Twitter’s timeline to “latest” rather than “top”). If you don’t see anything tweeted from either account, check tweets sent to those accounts to see if others are reporting a similar issue or sharing their own fixes. Sometimes HBO will post a quick fix to a problem on the respective Twitter accounts before sharing anywhere else, so it’s a good idea to check those right away.
You can also tweet directly to either account. HBO GO may respond by asking you to direct message them with your HBO ID, email, TV Provider, Device, bandwidth, and the troubleshooting steps you already tried.
For HBO NOW users, you may be asked to DM with your HBO NOW email address.
Don’t tweet any private information to either GO or NOW, because you don’t want that information to be public. Only share it in a DM to either of the two accounts.
Here is where you can find HBO GO troubleshooting steps:
Tweet us for #HBOGO support! Or visit t.co/mQQ7TQIRuu for help with:
1. Signing in to #HBOGO: t.co/PdTYK9Tvk7
2. Resetting your password: t.co/FKrPBO9gTT
3. Programming FAQs: t.co/RP9zqYKfxJ
And here is where to get sign-in help for HBO NOW:
Tweet us for #HBONOW support 24/7! Or visit t.co/mz40nonR0V for help with:
1. Getting #HBONOW: t.co/8lWFG28sTi
2. Signing in and out: t.co/ugnncLZcKs
3. Resetting your password: t.co/YEuUGJWmbL
If all else fails, give one of these alternatives a try that are listed in the next section below.
Alternatives if HBO GO or NOW Crash
Here are the backups, some of which can be accessed with free trials that you can use until HBO GO or HBO NOW is working for you again:
If you have Amazon Prime or want to start a free 30-day trial of Amazon Prime, you can watch live and on-demand HBO content through the HBO Amazon Channel, which also comes with a free 7-day trial. This is a great option if HBO Now or Go streaming are down and you want to watch live and not wait for the issue to be fixed.
Once you’re signed up for both Amazon Prime and the HBO channel, you can watch the show either live as it airs or on-demand anytime after. With either option, you can watch on your computer via the Amazon website, or on your phone (Android and iPhone compatible), tablet, Roku, Amazon Fire TV, Fire TV Stick, Apple TV, Xbox One, PlayStation 4 or other streaming device via the Amazon Video app.
Whether you already have Hulu or you want to sign up for a new subscription, HBO is available as an add-on to either Hulu or Hulu with Live TV. This is another if HBO Now or Go streaming are down and you want to watch live.
Once signed up, you can watch the show live as it airs, or you can watch it on-demand anytime after. With either option, you can watch on your computer via the Hulu website, or on your phone (Android and iPhone supported), tablet, Roku, Apple TV, Amazon Fire TV, Chromecast, Xbox One, PlayStation 4 (on-demand only), Nintendo Switch, Echo Show or other streaming device via the Hulu app.
Whether you already have PlayStation Vue or you want to start a free 5-day trial of PlayStation Vue, you can watch live and on-demand HBO content through the HBO add-on, which comes with a free 7-day trial. This is your third alternative if HBO Go or Now are down and you want to watch the show live.
Once signed up, you can watch the show either live as it airs or on-demand anytime after. With either option, you can watch your computer via the PS Vue website, or on your phone (Android and iPhone supported), tablet, Roku, Amazon Fire TV, Apple TV, Chromecast, PlayStation (3 or 4), or other supported device via the PS Vue app.
Viewers Have Had Problems with Other Big Shows
Unfortunately, if you’re having trouble today you’re not alone. Viewers have reported problems with HBO Go and HBO Now when trying to watch other big shows. There were issues during the Big Little Lies finale and issues during some episodes of Euphoria too. And there were countless issues during Game of Thrones‘ final season. In fact, viewers reported problems for almost every episode of that last season.
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