United Airlines Has a History of Bad Customer Service: All the Videos You Need to See
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United Airlines Has a History of Bad Customer Service: All the Videos You Need to See

united airlines david dao, united airlines pr, united airlines youtube

A United Airlines jet taxis at O’Hare International Airport on September 19, 2014 in Chicago, Illinois. (Scott Olson/Getty Images)

Following the scandal involving Dr. David Dao being forcibly removed from United Airlines flight 3411 from Chicago to Louisville, Reddit has begun to share videos of controversies surrounding United Airlines.

United Airlines is taking a beating on social media following a disturbing video showing an Asian doctor named Dao being violently removed from a plane from Chicago to Louisville before takeoff at O’Hare International Airport. Dao is a doctor, father of five and a grandfather. Four of his five children are doctors and his wife, Teresa, is a pediatrician. He is a native of Saigon, Vietnam, but lives in Elizabethtown, Kentucky.

Dao’s ethnicity has sparked speculation across the Asian world, particularly China, that it may have been a contributing factor to his removal from United Airlines flight 3411. According to the Washington Post, it was originally rumored that Dao was Chinese, not Vietnamese. The rumor spread like wildfire across Chinese social media and may have grave repercussions for United’s bottom line. United often bills itself as the top American carrier to China and vice versa.

But it seems the repercussions are also taking place in the United States as Reddit shares video after video of United PR fiascos. Scroll down to watch some of the worst.


1. United Airlines Kicks Autistic Girl Off Plane


From the YouTube description: “Donna Beegle claims she and her special needs teenage daughter were mistreated, which the airline denies.”


2. United Kicks Woman Off Flight for ‘Bad Behavior’


From the YouTube description: “United airlines customer service!!!! We were delayed because of maintenance issues. But the system says it was flight control issues so they’re not putting us up in a hotel. This woman just voiced her opinion about the bad service by doing so she was about to lose her flights. The tone changed as soon as they saw me. Customer service is terrible at United and this individual named Otto N. was very rude and has no idea what customer service means. Please share.”


3. ‘United Airlines Nightmare’


A man traveling internationally is put through the ringer by United.


4. ‘Woman blames United Airlines for dog’s death’

All these videos currently have thousands of upvotes on Reddit within the last day since the news broke about Dao. Following the initial public outcry, a United spokesperson said about the video, “Flight 3411 from Chicago to Louisville was overbooked… After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation. Further details on the removed customer should be directed to authorities.” According to the Courier-Journal, the airline wanted the paying passengers to give up their seats for United employees who had to be in Louisville for a flight on Monday.

As the story gained more traction, Oscar Munoz, CEO of United Airlines, stepped up to make a comment. “This is an upsetting event to all of us here at United… I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.” However, his apology was not perceived as sincere by most people, who took particular issue of his use of the word “re-accommodate.”

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5 Comments

Aj

A BAG OF PEANUTS SAYS IT ALL… the last time i flew UNITED i was given a .45oz bag of 11 peanuts…. WHO OTHER THAN UNITED WD CONSIDER THAT THE PROPER FOOD TO SERVE SOMEONE?

Now they charge to put your bags in the overhead bin.
Now they charge for adequate legroom or for an assigned seat.
The CEO thinks its appropriate to strand paying passengers overnight so his employees can fly in their seats

UNTIL UNITED HAS AN ATTITUDE CHANGE: Treat your customers lime you would treat guests in your home, it will have a horrible reputation.

JETBLUE HIRES GOOD PEOPLE WHO CARE..WHY CANT UNITED???

JOHN MAYOR

UNITED!… WE STAND!
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I’m at a loss for words here!… this is all so S-U-R-R-E-A-L! It smacks of RACISM, and “SELF-RIGHTEOUS BEHAVIORAL DISCRIMINATION”!… AND!… it’s I-N-S-A-N-E (his “legal defeat”, MEDICAL REINSTATEMENT, and past “intrapersonal and interpersonal education” in V-I-E-T-N-A-M, notwithstanding!)! And, one question kept coming back to me afterupon viewing, and listening to the MANY ACCOUNTS of this story:… “Could it be, that sundry “SECURITY GURUS” within the Airline Industry (not just United!) believe that ‘overbooking passengers’ on a flight, is– somehow!– a S-U-R-E ‘SECURITY MEASURE’ for for the Airline Industry?… and!… a ‘FAILSAFEGUARD’ for the majority of passengers?” And!… I continued to muse to myself:… “On what grounds, would the Airline Industry believe that this ‘FEATURE’ should be viewed as some sort of ‘FAILSAFEGUARD’?… because the Industry (let alone United!) could– then!– have an ASSURED MEANS to spring into action, AND ‘T-A-K-E O-U-T’ some passenger who might give the S-L-I-G-H-T-E-S-T H-I-N-T that same is a ‘TERRORIST THREAT’?” For!… if one is labelled, “OVERBOOKED”… i.e., by way of the PROFFERING by way of the “Agents” of the Airline Industry– and, given how such a label may be perceived by prospective, and current passengers of Industry Airlines (i.e., a perception, ANTICIPATED, AND RESPONDED TO, BY THESE SELFSAME AIRLINE INDUSTRY “AGENTS” IN ADVANCE OF ANY DEMONSTRATED PUBLIC ANGST!)!… then, there is NO C-A-U-S-E F-O-R C-O-N-C-E-R-N– one simply gets to be “BUMPED”, and “REROUTED”, accordingly (and!… WITHOUT ALL THE “F-U-S-S”!)! Could it be… I further mused!… that this “FEATURE” is the S-E-C-U-R-I-T-Y G-A-M-E-P-L-A-N that will keep the skys S-A-F-E! But!… and unfortunately!… and unfortunately for this POOR SOUL!… is a “FEATURE” that will keep a doctor from his appointed H-E-A-L-I-N-G R-O-U-N-D-S!… and– and again!– despite some cited ADDRESSED ELEMENTS in David’s past!
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To sum up!… there will be legal actions!… of that, I have no doubt! And NUMEROUS ADVOCATES– N-O D-O-U-B-T!– are at the ready, to address this issue! But!… and nevertheless!… it’s the invoking of the D-E-F-I-N-I-T-I-V-E LEGAL ACTIONS, that I’m concerned about!… the actions that will get to the H-E-A-R-T O-F T-H-E M-A-T-T-E-R!… and, especially, the C-O-N-S-T-I-T-U-I-O-N-A-L H-E-A-R-T O-F T-H-E M-A-T-T-E-R!
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We A-L-L!… I-‘-M S-U-R-E (i.e., those with some CONSCIENCE!)!… have desired some S-T-R-O-N-G R-E-S-P-O-N-S-E-S to what has happened on 911!… and, to what is still happening around the world, today! However!… our H-U-M-A-N-E B-A-L-A-N-C-E must not be put aside, in our attempt to prevent E-V-I-L-S from occurring! We must N-O-T lose sight of our DEMOCRACY!…YEA, OUR L-O-V-E FOR ONE ANOTHER!… in our R-E-A-S-O-N-E-D A-P-P-R-O-A-C-H to the SAFEGUARDING of one another!
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What has happened here… and as I’ve already offered up, is C-R-A-Z-Y!… and, “certain” have C-R-O-S-S-E-D T-H-E L-I-N-E!… from that of R-A-T-I-O-N-A-L C-A-U-T-I-O-N, and into to that of I-R-R-A-T-I-O-N-A-L P-A-N-I-C, and I-N-H-U-M-A-N-I-T-Y! We NEED some answers, A-N-D R-E-D-R-E-S-S!… to this issue! We need to know… and for example!… whether David was “TARGETED” by Attendants (and in particular, by “Security”!) on that flight! We need to know whether these “Officials”… “Cyber knowing” of David’s past in advance of that flight!… “MARKED” David for some SPECIAL DISPENSATION!… and used this “OVERBOOKING GAME”, as their excuse/ means to DELIBERATELY, AND ARBITRARILY, remove David from his “appointed sojourn”! And!… we should ask:… “Were there OTHERS– likewise!– who were PROBABLE TARGETS for ‘REROUTING’ by these ‘Officials’… should such show ‘SIGNS’ of ‘NONCOMPLIANCE’?” After all!… what’s recorded as F-A-C-T on some Government script, has GOT TO BE– and by mere virtue of it being recorded!– O-F P-A-R-A-M-O-U-N-T I-M-P-O-R-T-A-N-C-E!… and, deserving of some STRATEGIC, AND TACTICAL PROACTIVITY by United!… and yea, BY WAY OF THE E-N-T-I-R-E AIRLINE INDUSTRY!
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Being “OVERBOOKED” is one thing!… BUT, BEING “T-A-R-G-E-T-E-D F-O-R B-U-M-P-I-N-G”– A-N-D F-O-R A “B-E-A-T-I-N-G”!– IS QUITE ANOTHER!
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Please!… no emails!

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