‘Pokemon Go’: What to Do When the Game Freezes at Launch
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‘Pokemon Go’: What to Do When the Game Freezes at Launch

(Niantic)

‘Pokemon Go’ is available for iOS and Android devices. (Niantic)

Many Pokemon Go players are once again experiencing a game-breaking glitch, this time having the app freeze every time it’s opened.

A wave of complaints about this followed the release of the game’s most recent update, Version 1.21.0 for iPhone and 0.51.0 for Android. What will usually happen is that following the initial loading screen, which currently shows Pikachu putting up Christmas lights, the game suddenly freezes, with the trainer avatar not budging no matter how much you move around. Sometimes, it’s just that none of the graphics around the trainer load properly. Is there anything that can be done to fix this?

Well, the first thing you’ll want to try is just force quitting the app. On an iPhone, this can be done by tapping the home button and swiping up, and on an Android, just go to Settings –> Apps –> Running –> Pokemon Go and select “Force Quit.”

But if that doesn’t work, a Reddit user who goes by N4Y4R posted one solution on the Silph Road subreddit today that’s helping a lot of people, although it is not effective for everyone. Here’s what to do:

  • Before starting Pokemon Go, disable the GPS on your phone. On an iPhone, you can do this by going to Settings –> Privacy –> Location Services. Then turn Location Services off. On Android, go to Settings –> Location, and then turn Location off.
  • Now, open the Pokemon Go app, waiting for it to get through the loading screen and for the glitch to occur.
  • Go retrace your steps from step one and then turn the GPS back on.
  • Open up Pokemon Go, and the freezing should hopefully have stopped.

It seems that the success of this tactic depends on what kind of phone you are using. Reddit users have reported that the fix works with the OnePlus 2, HTC M8, Xperia X, Redmi Note 3, Nexus 6P, Moto G4, Moto X Pure Edition, Samsung Galaxy s6, Sony Experia Z5, and the Nexus 5X, but it doesn’t work for the LG G4, LG V10, or the HTC One M9.

Another option that has helped some people is clearing the app’s cache. Unfortunately, the iPhone doesn’t let you clear the cache of a specific app, but the Android does. Here’s what you need to do if you’re playing the game on an Android device:

  • Go to Settings –> Applications/Applications Manager –> All Apps
  • Select Pokemon Go 
  • Select “Storage”
  • Tap “Clean Data” and “Clean Cache”

Finally, one last option is to try to downgrade to the previous version of Pokemon Go, assuming you only started experiencing this glitch after the update. On an iOS device, the easiest way to do that is to restore your phone to a backup from prior to when the new update was downloaded. On an Android phone, you can download this APK of the previous update and, using Windows Explorer, replace the old update with that new file.

This is hardly the first time that Pokemon Go players have experienced major difficulties following a new update, but this is one of the most prominent instances, with hundreds of fans flocking to the Internet to complain this week that the app is virtually unplayable for them.

For now, all we have are these temporary workarounds, but hopefully, Niantic will come out with a permanent fix sometime soon.


Read more about Pokemon Go in Spanish at AhoraMismo.com:

22 Comments

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22 Comments

Anonymous

2nd option works for LG models. Clear Data, Clear Cache.

It’ll ask you to confirm your date of birth & sign back in & recover your account.

Anonymous

Yes but it is a complete pain in the butt to do every single time you want to play the damn game.

Maryann

Yes but is faster than doing a complete uninstall and reinstall and of course won’t use as much mobile data either

Domagoj Erceg

another option (working for me on LG G4) is to delete a single file before starting the game:
filename: 620D29205C723FA79-DA6515471071611
size: 463KB
location: Android/data/com.nianticlabs.pokemongo/files/bundles/

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