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WATCH: United Airlines Cancels Man’s Ticket For Videotaping Disagreement

The latest chapter in the ongoing saga of airlines accused of poor customer service unfolded last weekend, when United Airlines passenger Navang Oza videotaped a disagreement with a ticket counter employee and alleged his ticket home was cancelled in retaliation.

According to Fox8Live, Oza, who lives in California, was trying to fly home from a trip to New Orleans, and started taping his discussion with the ticket-counter agent after a disagreement arose over checked-baggage fees; specifically, Oza wanted to know why a bag that cost him $125 to check for the flight to New Orleans would cost $300 to check on his return flight.

The video above starts with the United agent looking directly into the camera while Oza’s offscreen voice asks “Why do you want this deleted?” The woman responds “Because you do not have my permission to videotape. If you don’t [delete the video] now, you are gonna be—”

Oza again asks “I wanna know why,” and then, at the video’s 9-second mark, the gate agent turns to someone offscreen and says “Cancel the reservation.”

A few seconds later, when the ticket agent repeats that Oza does not have her permission to videotape, Oza asks “Do you know why I’m videotaping you? Because you guys have terrible customer service.”

United Airlines has apologized for Oza’s experience; in a statement published by Business Insider, an unnamed United spokesperson said “The video does not reflect the positive customer experience we strive to offer, and for that, we apologize. We are reviewing this situation, including talking with Mr. Oza and our employees, to better understand what happened.”

On his Twitter feed, where he posted the initial video, Navang Oza made a two-tweet update on May 10: “I want to thank everyone for their support. I was surprised by how many people reached out with similar experiences (1/2). Hopefully, this increased dialogue will help prevent ordeals like this from happening in the future (2/2).”

United Airlines Has a History of Bad Customer Service: All the Videos You Need to See

Following the scandal involving Dr. David Dao being forcibly removed from United Airlines flight 3411 from Chicago to Louisville, Reddit has begun to share videos of controversies surrounding United Airlines.

Click here to read more

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11 comments

    • I agree the passenger was a Idiot, but so was United. This is what happens in a society that says “The customer is always right” – bullsh#t! And one that allows company’s to overbook….. How many people are truly affected by the airlines being able to overbook? How many people are affected by this INDIRECTLY (like his patients) by overbooking kick off’s.

      • Why was the customer an idiot, Jesse? He is wrong because he asked why United was charging him $300 for the same bag n the return journey, for which he paid $125 before? Sorry, your view is not well balanced, jesse

  1. She’s a liar he said he would pay for the oversized bag and she got on the phone with their supervisors and told them no he don’t want to pay just like a stinking scumbag Democrat

    • His wife works with my family member and this started because he simply wanted to understand why he had to pay an extra $300 when he already had to pay $125. When he asked to speak with her manager she refused and it escalated from there. He was not drinking he was simply trying to get home. Anyone calling him an idiot needs to READ THE ARTICLE.

  2. I stopped flying United back in 2015. In 2015, I booked flight tickets for my family to fly from New York to Niagara Falls and on that day, my son (then 4 month old) fell from the bed just before leaving for the flight. We took him to a Doctor and therefore arrived about 45 minutes before the flight departed with luggage.

    We were told that we were late for the boarding. The customer agent was downright rue with us and even after explaining the situation, we proceeded to lecture us on how it is “important to plan ahead” (plan ahead?! How am I going to plan my son falling from the bed?). She then proceeded to lecture us that she had a 8 month old and the analogy was lost upon us! United crew are beyond rude. They are downright nasty!

  3. Positive experience? Last time I flew UA, I had to book at the last minute and paid a fortune of first class. Sitting there, I heard two flight attendants discussing how much they hated the passengers. One said he was going to do something about it and started making passengers take their luggage out of the overhead and ground check it. He thought it was funny as hell. Won’t fly them anymore. I occasionally see bad acts on other airlines, but it is more frequent on UA. Can’t wait until they go bust.