If you try to stream Amazon Instant on your TV and it doesn’t work anymore, you might be one of many customers who has lost access to the streaming services. Anyone using Google TV software, along with owners of some Samsung and LG model televisions, can no longer stream Amazon Instant videos, even if they are Prime customers. What can you do to fix the problem?
Here’s what you need to know.
1. Amazon Instant is Pulling the Plug on Google TV
On September 14, Amazon pulled the plug permanently on Google TV. This means that any television that runs Google TV software will no longer be able to stream TV shows and movies from the Amazon Video app, Liliputing reported. Streaming devices that support Google TV software and may be affected include LG, Sony, Vizio, ASUS, Hisense, Netgear, and Hausbell, a user on the Google TV Forum reported. Google has been focusing more on Android TV rather than Google TV lately anyway, but Amazon doesn’t support Android TV set-top boxes yet either. Amazon also doesn’t work with Google Chromecast, TechHive reported.
These changes may simply be due to app updates and software changes, but they may also be connected to a long feud between Google and Amazon, related to the Android OS that runs on Amazon Fire devices and a competition between Amazon’s app store and the Google Play store, TechHive reported.
2. Some Samsung and LG Televisions Will Also No Longer Have Access to Amazon
Amazon is also discontinuing streaming access to a number of Samsung and LG televisions. These older model televisions aren’t really that old, some being as recent as 2011 or newer, but Amazon has decided it’s no longer in its best interest to keep making HD streaming available to certain models. In addition, some newer models might not immediately be compatible with Amazon streaming and may require a software update later on.
3. A Database Can Show You if Your TV is Affected
If you’re wondering if your television or device is compatible with Amazon Instant streaming, you can simply check Amazon’s database, which lists every compatible device and television. The database can be viewed here. Whether or not you are subscribed to Amazon Prime has no bearing on if your particular TV model will work with the Amazon Video app.
4. Amazon Fire or Other Streaming Devices Can Be Used As a Work-Around
If your TV can no longer access Amazon Instant videos, Amazon suggests purchasing an Amazon Fire Stick or an Amazon Fire TV set-top box. Some people aren’t happy about this change, however. On an Amazon forum, customers shared that they thought it was unfair to no longer support their televisions, when they had already paid for Amazon Prime so they could use the streaming service.
Other streaming devices, such as the Apple TV and Roku, may allow you to access Amazon, but check Amazon’s webpage for the latest compatibility information.
5. Amazon May Be Coming Out With a New Fire TV Soon
At the time this article was published, the Amazon Fire TV set-top box was out of stock at Amazon.com and only refurbished versions could be purchased. The device has been out of stock for nearly a month now, although the Amazon Fire Stick is still available. This has fueled rumors that Amazon may be releasing a new Fire TV version soon. A recent filing by Amazon with the FCC listed a new Fire TV that supports microSD, TechTimes reported. Another leak suggested Amazon’s new Fire TV might include 4K video support, according to TechTimes.