Add Aaron Spain to the growing list of unsatisfied Comcast customers trying to cancel their services.
Spain shared his frustrating ordeal on YouTube and the video got picked up on Reddit.
In it, Spain is on hold with Comcast for more than 3 hours, then calls Comcast on another phone. After going through the ropes to get ahold of a Comcast employee on the second phone, he’s informed that the offices are now closed. All the while, his original phone call contains to remain on hold.
This comes after Comcast overcharged a customer then openly admitted that the only reason why the refunded the customer was because the customer stated he recorded the phone call.