Tech

Samsung Washing Machine Recall: 5 Fast Facts You Need to Know

The last thing Samsung needs after the Galaxy Note 7 recall is… another recall. Unfortunately, that’s what they’ve got.


1. 34 Models Are Affected, and Were Sold From March 2011 to November 2016

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Samsung’s Smart Care washer and dryer are on display at the 2013 International CES at the Las Vegas Convention Center Many of the top-loading washers are being recalled due to injuries. (Getty)

The models are all top-loading washing machines from Samsung, and a list can be found here. Consumers can check to see if their model is affected by looking at the labels found attached to the rear of the machine. If you think your machine has been recalled, try to contact Samsung immediately with your serial number.

Since the recall affects washers over five years and 34 models, Samsung will be dealing with the aftermath for a long time — much longer than the Galaxy Note 7, most likely.


2. What Do Consumers Do With Their Recalled Machines?

There are three options for consumers who currently own a recalled washing machine. First, anyone who believes their machine has been recalled should contact Samsung immediate, the CPSC said.

1. The first option is to schedule a free in-home repair from Samsung, which would also extend the manufacturer’s warranty for a year. The repair would reinforce the top of the machine.

2. The second option would be to receive a rebate to use to purchase another washing machine. According to the CPSC, it doesn’t have to be a Samsung machine, and the company will cover installation of the new until and removal of the old one.

3. The third and final option is a full refund. However, the CPSC reported, this potion is only available for those who purchased their machine within 30 days of the recall notice being posted.


3. Out of 733 Reports, Nine Injuries Have Been Reported So Far

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A washing machine is featured at the home appliances section at the booth of South Korean electronics giant Samsung ahead of the opening of the 55th IFA electronics trade fair in Berlin. (Getty)

Samsung has received 733 reports of washing machines that have had issues with “excessive vibration” or the top actually detaching for the rest of the chassis, according to the Consumer Product Safety Commission.

Out of those 733 reports, nine included serious injuries, including a broken jaw, injured shoulder and “other impact or fall-related injuries,” reported the CPSC.


4. 2.8 Million Machines Are Being Recalled, More Than the Galaxy Note 7

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Samsung’s Flex Duo Range, Samsung’s Automatic Top Loading Washing Machine with ACTIVWash+ and Samsung CycloneForce sensor bagless cylinder vacuum cleaners are displayed at a press event for Samsung at the Mandalay Bay Convention Center. Many of the companys top loading washing machines are being recalled. (Getty)

The number of washers recalled has far exceeded the number of Galaxy Note 7 smartphones recalled last month by the same company. While there were around 1.9 million Galaxy Note 7’s recalled last month, according to The New York Times, there are 2.8 million washing machines, sold over the course of five years and spanning 34 models, being recalled now.

This recall seems a bit less urgent, however, since washing machine malfunctions aren’t quite as immediate an issue as phones catching fire in users’ pockets.


5. Last Time Something Like This Happened, Repairs Were Sub-Par

According to The New York Times, Samsung went through a similar recall in 2013 for a measly 144,000 washing machines. This was in Australia, not the U.S., and the machines were causing fires, not throwing detaching lids around.

Apparently, the repairs that Samsung sanctioned were sub-par, and involved using plastic bags to cover some connectors, The New York Times reported.

The unsatisfactory repairs led a group of 4,000 owner of the recalled washing machines to create a Facebook group aimed at raising money for an expert to look at the fixes, said The New York Times. That expert said that the plastic bag fixes were not sufficient.

Hopefully Samsung does a little more with this round of recalls.

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16 comments

  1. Samsung is only offering me $45 to replace my washer with another brand and $145 if I replace it with another Samsung. I also have problems with rust forming around the bleach dispenser and above the soap dispenser. I purchased my machine in 2012. The rust started when it was one year old.

    • I got the same rebate offer, and I do feel bad as well. I also purchased mine around May of 2012 at $599. Terrible choice on my part as the clothes always come out wrinkled and smelly – now to learn that it could be explosive as well. Plan to purchase a front-load washer soon with the measly rebate, but never again Samsung!

  2. I bought the topline Samsung washer in September of this year. I went online and filed a claim. I have since purchased an LG Washer and wil l be getting a $643 refund. Cost of the new washer (40% of sale at Lowes) was $499 + whatever costs will be for installation and removal. I would imagine when I send in the paperwork, I will be limited to the actual cost of the new washer as I purchased the Samsung on sale for $599 I consider this fair treatment and feel OK about it.

    • Do you have to lay out your own money and then get reimburesed? If this is the case, has Samsung told you how long it will take for you to actually get your reimbursement. I purchased the most expensive washer at the end of July for a second home and have only used it four times.

    • Same thing here I get thru to anyone even sent an email bought mine April 2016, I just want it fixed. Just bought the Dryer a couple day’s ago. Lets hope they are ok.

    • After using the drop down for the model number, the first 5 digits of the serial number popped up and I had to complete the serial number. I got the info off the back of my washer.

  3. I purchased a Samsung top load washer in 2014. Ever since we purchased it we’ve dealt with extreme vibration during spin and rinse cycle and it progressively got worse to the point we couldn’t use it for nearly two months. We were faced with repairing it or taking a complete loss of the nearly $500 cost, and we couldn’t go without a washing machine any longer We saw reports of the issue online and on the news and called Samsung in September 2016 to ask if there was a recall on the product. They said at the time it was a safety concern and they recommended a certified Samsung repair man in the area that came out and replaced the suspension rods for $403. Nearly the original cost of the washing machine. Weeks later Samsung issues a Recall and now they are not willing to entertain the idea of a refund (full or partial) for what they are now replacing for free. NEVER AGAIN will we purchase a Samsung product of any sort, and if anyone has any information or direction related to a class action suit on consumers being refunded for our out of pocket repairs expense, it would be much appreciated. Our repair was so close to the recall date that I have a very hard time believing Samsung wasn’t aware of the upcoming recall and was continuing to direct consumers to repair technicians in order to minimize their own upcoming repair costs.

  4. Mine is less than a year old, and purchased originally for $699. I am only being offered $396, and $496 if I replaced with samsung again. I went out and bought a Whirlpool, but had to shell out an extra $225. For sure, I am NOT buying another samsung. I so sick of Samsung, LG, and all these korean manufactures building crap. And of course, I won’t get any rebate check till 4-6 weeks…

  5. Samsung only offered me $25! I, too have the rust issue around the soap dispenser.

    I have a house full of Samsung products including televisions and appliances. I will never purchase another Samsung product.

    I consider their offer of $25 insulting and not worth the bother of filling out forms and then waiting 6 weeks for the money.

    Perhaps a class action lawsuit is in order.