A “Chick-fil-A conveyor belt drive thru” video has gone viral after being shared on TikTok. You can watch the video later in this story. It purports to reveal a hidden secret about the famous chicken sandwich chain that most people probably don’t know.
What’s the secret? The food is delivered to the drive-thru window using a conveyor belt — at least at some restaurants. The TikTok video has been viewed more than 20 million times, WKRN-TV reported, and liked 2.2 million times, showing that people are hungry for a behind-the-scenes look at one of the country’s popular fast food franchises.
The Chick-fil-A location that was the subject of the TikTok video in question is located in Georgia, according to WKRN-TV. The video was first shared to TikTok on May 29, 2021, but it started going viral in mid-June.
Here’s what you need to know:
The TikTok Video Purports to Be Sharing a ‘Secret…You Didn’t know’
@alexg_14The more ya know ##chickfila ##chickfilasecret♬ original sound – Alex Guerrero
The video shows a conveyor system on the walls and ceiling that delivers bags of food to the drive-thru window by dropping them into a metal tray at the window. Most people were unaware of the conveyor system, so it’s getting a lot of attention on social media.
“A Chick fil A secret I bet you didn’t know,” the TikTok video starts out. “Our kitchen sends the food to the window using a conveyor belt to make things move faster.”
The video, posted by Alex Guerrero, says, “The more ya know #chickfila #chickfilasecret.” Newsweek reported that Guerrero is an employee of Chick-fil-A.
Do Chick-fil-A Restaurants Really Have Conveyor Belts?
Do Chick-fil-A restaurants really have conveyor belts to deliver food to drive thru windows?
WKRN-TV confirmed with Chick-fil-A that only about 30 restaurants, or about 1% of the chain’s locations, have conveyor systems. The chain said the system shown in the TikTok video is real and has been used at that Georgia franchise location for several years, the television station reported.
The Chick-fil-A conveyor belt concept was reported on by the Houston Chronicle back in 2006, when a conveyor system was installed at a Chick-fil-A restaurant in busy Houston to carry meals to “the first fully manned, double drive-through” in the city, the Chronicle reported.
“The food is prepared in the regular kitchen and placed in a basket hanging from an elaborate conveyor belt that delivers your chicken sandwiches, fries, salads, breakfast burritos – even ice cream cones – across the roof to the second drive -through booth,” according to the article.
People have been taking note of the fact that some Chick-fil-A restaurants have conveyor belts for years. “Just went to the largest @ChickfilA I’ve ever seen! It had three drive thrus and a a conveyor belt to get food out,” a person wrote on Twitter in January 2020.
Another person wrote in 2012, “This Chick-fil-a has a sweet conveyor belt to the drive-thru.”