Officer James Long “wrapped his arms” around David Dao as the United Airlines’ passenger refused orders to leave a flight and then “dragged the victim from the plane and out onto the jet bridge,” according to an account Long gave police in a newly released report from the Chicago Police Department.
Read the report above. It – and other documents released by the Chicago Police Department on April 24 (see below) – provide the first official detailing of the viral airplane-dragging incident from authorities’ perspective and from witnesses who spoke to investigators. The reports, from the officers’ perspective, try to paint Dao as “aggressive” and resisting officers’ orders to leave the plane; in contrast, his lawyer has painted Dao as the victim of airline bullying.
At one point, the report says, Dao was “spitting blood” and saying, “I’m going home. Just kill me.”
Dao, a Kentucky doctor, was thrust into the international spotlight when fellow passengers videotaped him being dragged down a United Airlines aisle and with a bleeding face; he’s hired a prominent Chicago-based personal injury lawyer, and international outrage was directed at United. Until now, the officers involved were unidentified. In addition to Long, the reports – obtained by Heavy via a Freedom of Information Act request – identify the other involved officers as Mauricio Rodriguez, Steven Smith, and Sergeant John Moore.
The account from Long attempted to shift blame back on Dao, painting the passenger as allegedly resisting and becoming injured in a “struggle.” Read more:
According to the accident/incident report, Rodriguez responded to the gate for “2 individuals refusing to deboard.” The United Airlines Supervisor said that “there was 1 individual, Mr. David Dao who was yelling about leaving the aircraft.” The supervisor escorted Rodriguez to where Dao was sitting, and he “made contact with the subject and tried to persuade Mr. Dao to leave in a calm manner,” the report says.
Dao allegedly said, “I’m not leaving this flight that I paid money for. I don’t care if I get arrested,” the incident report contends.
Rodriguez tried for “several minutes” to persuade Dao to leave the flight, and then Smith arrived and advised Dao to leave, but Dao refused.
At that point, Long arrived. He identified himself as an officer and “repeatedly asked the subject to remove himself from the aircraft,” the report says.
The report claims that Dao responded “repeatedly in an aggresive (sic) manner, ‘I’m not getting off.’”
Long attempted to “assist the subject off his seat with two hands, but the subject started swinging his arms up and down fast and violently. Ofc. Long was able to grab hold of the subject and pull him from the seat towards the aisle. The subject then started flailing his arms and started to fight with Ofc. Long. Due to this incident, the subject was able to knock Ofc. Long’s right hand off the subjects arm causing Ofc. Long to lose control of Mr. Dao,” the report alleges.
Dao fell and “hit his mouth on the armrest across from him which caused an injury to his mouth> long “regained control of the subject” and he was removed from the plane and brought to the jetbridge, where Dao “layed (sic) down on the deck and claimed to be a diabetic.”
Long told investigating officers that Dao “folded his arms across his body and refused to move from his seat. Long stated he wrapped his arms around Dao as the subject continued to resist and the victim struck his lip during the struggle. Long said he dragged the victim from the plane and out onto the jet bridge as D.O.A. P.O.s Rodriguez and Smith assisted him,” the report says.
United has released a statement saying that the incident was not “standard operating procedure.” Dao’s Chicago lawyers previously held a press conference with his daughter. His lawyer, Tom Demetrio, described Dao as a “poster boy” for bullying by airlines.
“We owe each other an ordinary care standard,” said Dao’s attorney Demetrio on April 13 at the press conference. Airlines have the “highest” requirement of care for their paying passengers, he said.
“That was not done in this case,” Demetrio said, with Dao’s daughter, Crystal, sitting next to him. “I would defy anyone” to say there was not unreasonable “force or violence” used to get Dao off the plane, Demetrio said, adding that he had received many calls from employees and former employees from United, as well as other passengers.
In addition to apologizing, the airline said it will no longer use police officers to forcefully remove passengers who refuse to give up their seats in an overbooking situation. “The incident on United flight 3411 was not in accordance with our standard operating procedure and the actions of the aviation security officer are obviously not condoned,” Aviation Department spokeswoman Karen Pride said in a statement.
The incident report says that Long responded to what was called a “2 person disturbance for a refusal to leave the aircraft.”
Long said that he “announced that he is an officer and joined in trying to get the subject to exit the aircraft. The subject continued to refused (sic) to leave and said, ‘I’m not leaving’ and folded his arms tightly,” according to the incident report.
The report continues:
Ofc. Long asked the other officers to assist in removing the subject. When Ofc. Long tried to reach out to hold the subject, the subject started swinging his arms up and down with a closed fist. Ofc. Long was able to grab the subject and pull him away from the windown (sic) seat towards the aisle.
The report claims that, according to Long, Dao “started flailing and fighting. Consequently, the subject was able to knocked (sic) the right hand of Ofc. Long off of his arm and shoulder area, which caused the subject to fall, hit, and injured (sic) his mouth on the armrest on the other side of the aisle. At this time, Ofc. Long was able to regain control of the subject and was able to remove the subject from the aircraft with the help of” another person.
According to the police report of the incident, upon arrival, Dao was observed “laying on the jet bridge floor, in front of the open door of U.A. Flight # 3411.”
Dept. of Aviation officers Long, Rodriguez and Smith were on the jet bridge.
The responding officer spoke with the lead flight attendant who said that a supervisor “requested the victim and his wife…deplane due to Flight #3411 being overbooked.”
This contradicts later reports that Dao was asked to leave because United needed to get a flight crew to Louisville, the plane’s destination.
The police report says that Dao “refused to deplane.”
Rodriguez was the first on the scene and called for backup, at which point officers Long and Smith arrived.
A witness observed “Long grab the victim under his arms and the remaining (2) D.O.A. officers carry him out,” according to the police report.
According to a witness who was a passenger, Dao – referred to as “the victim” in the police report – “was observed striking his face against an arm rest as D.O.A. officers attempted to escort the victim from the flight. D.O.A.”
Rodriguez told authorities that “he asked passenger Dao to rise from his seat, but subject refused. Rodriguez called for backup and P.O. Long arrived on scene. P.O. Long stated he asked Dao to rise from his seat multiple times, but the subject refused to comply.”
Dao told authorities that he and his wife “listened to an announcement requesting volunteers to surrender their airline seats, aboard Flight #3411, for reimbursement of $800 per person.”
Both doctors, Dao said they both expressed interest initially “but declined after learning they were not guaranteed a flight later this evening. Victim stated he had to see patients tomorrow and could not accept a next day flight.”
Dao said that he and his wife “were then told the computer had selected them as candidates to surrender their seats.”
Dao said that that all he remembers was “a tall, black guy, lift me up and throw me to the floor,” the police report says. The ER doctor said Dao was in stable condition and would be admitted overnight, the report says.
The incident report says that Dao “was brought out to the jet bridge area. He was limp so the subject was laid on the floor. He began talking about a minute later.” Dao was asked if he wanted water and said yes but then got up and ran back into the aircraft. “The subject said they’ll have to kill him,” the incident report says.
Officer Smith gave a statement “under duress” that he said was not voluntary and was only being given because he was told he could lose his job if he refused a direct order.
He said he was dispatched to a disturbance on an aircraft and, upon arriving, he saw “Rodriguez ask the passenger to leave the plane, but the passenger refused to leave.” Smith then asked Dao to leave. Again he refused, the report claims. Long arrived and also asked Dao to leave to no avail. “During this time P.O/ Long removed the passenger out of the seat, then P.O/ Rodriguez and R.O. Smith assited (sic) P.O. Long as he removed the passenger off the aircraft,” Smith’s statement says.
Rodriguez similarly said he was giving a statement under duress and not voluntarily because he didn’t want to lose his job for refusing a direct order. He said that he arrived at the United flight and was “advised by the supervising agent of United Airlines that there was a guest who refused to leave his seat.”
Rodriguez said he tried to persuade Dao to “leave his seat. The subject refused.”
Smith then arrived and tried to persuade Dao to leave, and, at that point, Long came on the scene and advised Dao to leave. “After several failed attempts on trying to remove the subject, Ofc. Long assisted the subject by using minimal but neccesary (sic) force to remove the subject,” reads the report.
Read more about the named officers here: