Millions of Americans have reported issues with logging into the IRS ‘Get My Payment’ portal — but there’s a hack that appears to be working for many. Those who are unable to access the portal and are receiving a “payment status not available” response from the IRS might find success with this workaround.
If you haven’t been able to log into the portal and learn about the status of your stimulus payment, try typing in your name, address and other information in ALL CAPS. This has helped numerous people log into the IRS portal, though it’s worth noting that it hasn’t helped everyone. There are still many reports of people being unable to log into the portal, even with this hack.
The IRS hasn’t offered an explanation for why some people have been unable to log into the portal without using all caps.
Here’s what you need to know:
Getting the ‘Payment Status Not Available’ Response in the IRS Portal? Try Typing Your Name & Info in All Caps
The IRS has not offered an explanation for why all caps has worked for many people, but Jessica Roy, a reporter for The Los Angeles Times, offered some context for why that might be the case.
She tweeted, “The IRS website is built on a really old mainframe and apparently can’t read lowercase letters. So instead of ‘123 Main Street, Anywhere, USA’ try ‘123 MAIN STREET, ANYWHERE, USA’.”
Of course, her explanation doesn’t account for all of the people who have been able to access the portal by typing lowercase.
If typing in all caps doesn’t do the trick for you, there are other hacks you can try. This IRS thread on Reddit offers many suggestions, including typing out “street” instead of writing “St.” and so on. Others suggest trying the portal on a different web browser.
The IRS Has Made ‘Critical Updates’ to the ‘Get My Payment’ Portal
On April 26, the IRS released a statement confirming “critical updates” were made to the portal, enhancing the portal’s efficacy for the millions of users looking to track their payments or update their direct deposit information.
In the statement, IRS Commissioner Chuck Rettig said, “We urge people who haven’t received a payment date yet to visit Get My Payment again for the latest information. IRS teams worked long hours to deliver Get My Payment in record time, and we will continue to make improvements to help Americans.”
Rettig continued, “We encourage people to check back in and visit Get My Payment. These enhancements will help many taxpayers. By using Get My Payment now, more people will be able to get payments quickly by being able to add direct deposit information.”
Millions of Americans have already received stimulus checks since mid-April. According to the IRS’ reported schedule, around 5 million checks will go out each week, with the last round being sent in September. Setting up direct deposit using the ‘Get My Payment’ portal can help expedite payment, the IRS has said.