A flight attendant accused of “violently” taking a stroller from a woman with a baby, causing her to start crying, was caught on video telling a passenger who intervened to hit him during a confrontation on an American Airlines flight.
Video of the incident was posted to Facebook on Friday by Surain Adyanthaya, who was among passengers boarding Flight 591 from San Francisco to Dallas-Fort Worth. You can watch the video, which begins after the woman was already crying at the front of the plane and doesn’t show the alleged stroller incident, above.
“OMG! AA Flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby,” wrote Friday afternoon on Facebook. “Then he tried to fight a passenger who stood up for her. AA591 from SFO to DFW.”
Adyanthaya, of Dallas, told WFAA-TV that he saw what happened and began recording. He said the flight attendant grabbed the stroller from the woman after she brought it onto the plane. She was trying to put it into an overhead bin, he said.
“He was very upset,” Adyanthaya told the news station. “He grabbed it and just pulled it off, sort of violently yanked it. and then stormed off the plane with it.”
American Airlines has already released a statement about the incident, posting it to the “Crisis Alert” section of its press release page.
“We have seen the video and have already started an investigation to obtain the facts,” the statement said. “What we see on this video does not reflect our values or how we care for our customers.”
The 2:39 video begins with the woman already crying at the front of the plane while holding her baby in her arms and talking to the captain and a female flight attendant. She is hard to understand, but appears to ask the American Airlines employers to give her back her stroller.
A male passenger, identified by WFAA as Tony Fierro, of Dallas, can then be heard saying, “hey sir,” and then telling someone next to him, “no, I’m not going to just sit here and watch this” while the woman continues to cry at the front of the plane.
Fierro then goes up to ask for the name of the “guy” who “did that with the stroller.” He says, “I want to know his name personally,” before returning to his seat.
Passengers continue to come onto the plane, including one woman who speaks to the American Airlines employees about what she saw.
A male flight attendant, who has not yet been identified, comes onto the plane and someone says, “there he is.” As he talks to his co-workers, Fierro intervenes, saying, “Hey bud, hey bud. You do that to me and I’ll knock you flat.”
The flight attendant turns to him and puts his finger in Fierro’s face, pointing and saying “you stay out of this.”
Fierro leaves his seat again to confront the flight attendant, who puts his arms out, seeming to taunt the passenger.
“Hit me,” the flight attendant then tells Fierro repeatedly, as he is pulled back by the American Airlines captain. He then says, “bring it on,” while again taunting the passenger.
Fierro tells the flight attendant he will “knock” him out and says the flight attendant should leave before they fight.
The flight attendant responds that Fierro “doesn’t know what the story is,” and he snaps back, “I don’t care what the story is, you almost hurt a baby” before returning to his seat.
The video ends with the enraged flight attendant telling Fierro to “be quiet,” and Fierro responding, “maybe you’ll get videotaped too and be all over the news.”
Fierro told WFAA, “A baby almost got hurt. That’s what just fired me up. So that was it. I don’t want to make a big deal out of it.”
Adyanthaya said on Facebook that the woman was removed from the flight with her baby and the flight attendant returned.
“They just in-voluntarily escorted the mother and her kids off the flight and let the flight attendant back on, who tried to fight other passengers,” he wrote. “The mom asked for an apology and the AA official declined.”
The flight, which was set to depart San Francisco at 2:18 p.m., left 1 hour and 17 minutes late and arrived in Dallas at 7:44 p.m. local time, according to Flight Aware.
American Airlines did apologize in a statement late Friday night, saying they are “taking special care” of the woman and her family and upgraded them to first class for the remainder of the trip. The statement, which you can read in full below, says the woman and her family elected to take another flight after the incident:
We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family’s needs are being met while she is in our care. After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.
The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.
The woman was traveling with her family back to Argentina, WFAA reports.
She was on the flight with her two children, passengers said.
Olivia Morgan, another passenger who was waiting to board the flight with her 8-year-old daughter when the incident occurred. She told KTLA-TV the flight attendant was “violent” and almost hit the woman’s baby with the metal stroller.
“The flight attendant wrestled the stroller away from the woman, who was sobbing, holding one baby with the second baby in a car seat on the ground next to her,” she told KTLA.
“He stormed by me with the stroller and I said something like, ‘What are you doing? You almost hit that baby!’ And he yelled at me to ‘stay out of it!’ just like he does in the video,” she told the news station. Morgan said the woman told had talked to a female flight attendant who said she could put the stroller in the overhead area, if there was space.
“She was looking for space when the male attendant tried to take it away from her… and she said she told him the other attendant had told her it was okay to look,” Morgan told the news station.
Another passenger, Tom Watson, gave his version of what happened to KTLA also.
“The lady and her two children were seated near the back of the plane. She was somehow able to get her stroller on board and back near her seat,” he said, adding that the flight attendant told the woman she couldn’t put the stroller in the bin. “She refused to let him take it and she was almost to the point of shouting.”
Watson told the news station the male flight attendant seen in the video called for security personnel, which “escalated” the situation.
“The flight attendant and the woman started making their way to the front of the plane. They were at the front of the plane near the crew area. The woman was holding on to the stroller and refusing to let go,” Watson said.
He said the flight attendant was “aggressive” and the woman was refusing to let go of the stroller. The flight attendant then grabbed the stroller from the woman, hitting her in the head and almost hitting her children, Watson said.
“The flight attendant should not have been so aggressive and should have been more aware of the kids,” he told the news station. “The woman knows not to bring the stroller on a plane, she refused to let it go… she was shouting, so she is also at fault in my opinion. But don’t get me wrong, the flight attendant should be way more professional than he was.”
The video comes amid heightened attention on airlines treatment of passengers after a video went viral around the world showing a passenger, David Dao, being dragged off a United flight in Chicago because the airline needed to give his seat to a crew member.
Dao was hospitalized with a concussion, broken nose and lost two front teeth in the incident, his attorney said.
United eventually apologized for that incident, which remains under investigation, and Dao is expected to file a lawsuit.